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TERMS & CONDITIONS

All intellectual content included on this site is the property of GoLocal Virtual Events, Inc. (hereafter referred to as "GoLocal") or its content suppliers and protected by Canadian and international copyright laws. 

Cancellation and Refund Policy*

GoLocal will provide you, the client, with a refund if you cancel your experience prior to the start of your event, provided cancellation was given with at least ten (10) days notice. Refunds will be issued to the organizer within 14 days from the date of cancellation. Any cancellations requested within the ten (10) days prior to the booked event, will result in a cancellation fee of 50% of the client invoice.

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We reserve the right to cancel an experience due to events beyond our reasonable control. In the event an experience is cancelled, we will notify you as soon as possible. You may choose to receive a full refund of your registration fee or credit on another experience. Reciprocally, if an event must be cancelled by the client due to events beyond reasonable control, GoLocal will make every attempt to reschedule your event at another preferred date and time. 

Complaint procedure

GoLocal maintains the highest integrity for providing quality group events. It is the mutual goal of GoLocal as well as its clients to maintain certain standards of quality and respect. 

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  1. Complaints should be sent by e-mail to info@golocalvirtual.com. Complaints received by phone will be documented, and the complainant will be requested to submit the complaint in writing.

  2. The Letter of Complaint must contain the following:

  • A detailed description of the problem(s);

  • The approximate date(s) that the problem(s) occurred;

  • The full name(s) and title(s) or position(s) of the individual(s) involved in the problem(s);

  • The name and mailing address of the complainant; if the complainant specifically requests that anonymity be maintained, GoLocal will keep all personal information of those involved confidential.

 

In addition to Letter of Complaint, copies of any relevant supporting documentation should be forwarded to GoLocal.

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Note: Complainants will receive an acknowledgement of receipt within 14 days of submission in writing, of their Letter of Complaint.

Intellectual Property

All proprietary information shared by the Experience Host (the "Speaker") shall be his/her own intellectual property and shall remain his/her own unless the Speaker and GoLocal otherwise hereto agree that such intellectual property shall transfer to the Event Organizer (the "Client"). Speaker consents to having recordings used for the Client's internal use only; any recordings of the speech in whole or part that the Client wishes to share for public viewing must be approved by Speaker.

Publicity

The Speaker authorizes the Client and/or GoLocal to use his/her name, likeness, photo and biography provided in connection with the use and promotion of the Event. No audio or visual recordings or rebroadcasting of the Event in whole or part may be made without the prior written consent of the Speaker. Consent must be obtained in writing and may be withheld at the sole discretion of the Speaker. Any audio or visual recordings and rebroadcasting rights will be on a non-exclusive basis and additional fees may apply. GoLocal may, with the Speaker’s consent, promote the Event via social media channels. The Speaker will use her reasonable endeavours to be available prior and after the Event for media interviews. Any additional promotion or publicity will be requested by GoLocal in writing and is undertaken at the Speaker’s sole discretion.

Last updated: May 2023

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