by Antonio Viegas
All service professionals working in food and beverage hospitality must be Smart Serve certified. The Smart Serve training program teaches responsible alcohol service, educates teams on the Liquor License Act, standard drink sizes and pours, and the physical effects of alcohol. The course also provides information and tips on maintaining a safe and enjoyable atmosphere for guests. Participants will be provided with the Smart Serve Ontario Workbook and certification upon successful completion of the final exam.
With over fifteen years of experience in the hospitality industry, Antonio has built his career across three continents, specializing in hotels and food and beverage (F&B) operations. With the Hyatt Group, he led over 100 employees (kitchen and restaurant staff) and oversaw the operations of restaurants, bars, catering, events and room service.
His expertise lies in maximizing results and achieving high levels of customer satisfaction by empowering staff to create a memorable experience for guests. Antonio has developed a passion for luxury and excellent service.
Go Local Hospitality Training is a registered and approved facilitator, meeting the Smart Serve Ontario requirements.
“The Smart Serve Responsible Alcohol Beverage Sales & Service Training Program is approved by the Alcohol and Gaming Commission of Ontario (AGCO) as the only responsible alcohol training program for Ontario. Smart Serve is a dedicated advocate for a safer and healthier Ontario.”
Smart Serve Training content serves as a basis for understanding one’s responsibilities under the law. It aims to provide serving staff with the knowledge and awareness on the how-to serve alcohol responsibly to the general public.
Benefits of Smart Serve Training serve as a guiding tool for hospitality professionals for acceptable alcohol-serving practices. It also provides insights on the do’s and don’ts of current Ontario Liquor laws.
Training will take place in person or online. Participants will be given the choice of taking the Final Test in the classroom following the training, or in the participant’s home at a later time.
Participants must bring with them government issued photo I.D. (Health Cards cannot be accepted).
Participants must have access to a personal email account in order to validate their Smart Serve Account and redeem the Final Test Token.
Additional information can be found at smartserve.ca